HELP CENTER

Accepted Credit Cards All orders must be placed online through our checkout process. We accept all major credit cards including Master Card, Visa, American Express, and Discover. Only a single credit card may be used to process the order. ​ Alternative Payments (Money Order, ACH, Wire Transfer) (Preferred Method) We accept, money order, ACH, and wire transfers for orders with an order total of $300.00 or greater. The order will be placed on hold until payment has been received. Once payment is cleared, the order will be released to process for shipment. All alternative payment orders will be released as soon as the payment is received, with a minimum of 1 business day delay to receive payment. ​ Charges and Authorizations Your card will be charged in full once the first item(s) on your order ship. When you place an order on our website, an authorization is placed on your bank account for the amount of your order. An authorization is a communication from your bank to our payment system letting us know your card is valid and the required funds are available. These authorizations may show as “pending” on your bank statement until the funds are captured. Once the card is charged for the order, the authorization will drop off from your bank statement, typically within 1-2 business days. Credit and debit card providers differ in how long they will hold an authorization for a pending transaction. If your order has an extended lead time, a member of our Payments team may reach out requesting to charge the card in advance to avoid losing the authorization. Authorizations and/or pending transactions will hold these funds on your bank account, which can result in overdraft fees. D&M Housing Trading, LLC assumes no liability for fees in the event of such an overdraft.

Address Change/Reconsignments If a shipping address needs to be changed once an order has been processed, carriers will charge a reconsignment fee to update the shipping address. If an address change is requested, we will contact you via email regarding the amount of the carrier's fee. If we do not receive confirmation regarding the fee and address change, we will leave the address as it was originally entered during the checkout process. Please note that if the carrier attempts delivery to the original address and they are unable to deliver, redelivery fees may apply in addition to any reconsignment fees. Damaged/Missing/Lost items - Ground Upon receiving your order, please inspect it for any damaged, lost, or missing items. If any part of your order is missing or damaged, please keep the items and packaging and contact us within 5 business days of receipt so we can find a solution for you. We may request pictures of the damage to help with this process. There are rare occasions where our carriers may lose a shipment. In these situations, it’s our highest priority to find your items and we will work with the carrier to do so. Traces with ground carriers take approximately 1-3 business days to complete. If your shipment is found, we will continue the delivery to your location. If it is deemed lost, we will work with you to provide a satisfactory resolution. ​ Delivery Time Our warehouses strive to have orders processed and ready to ship within 1-2 business days. Most products ship from one of our warehouses within the U.S. However, since some items will be shipped directly from the manufacturer, delivery times may vary. Common carrier deliveries typically range from 1 to 10 business days for delivery, depending on your proximity to the shipping location. Ground shipping can typically take anywhere from 1 to 7 business days. If your delivery time is over a holiday, please add an additional day for delivery. Our warehouses observe the following holidays: Christmas, New Years, Chinese New Years, Memorial Day, 4th of July, Labor Day and Thanksgiving. Shipping companies may observe additional holidays. All standard ground delivery times and common carrier shipments are estimates and are not guaranteed. If you need your order more quickly, you may select Second Day or Next Day in your shopping cart (availability dependent on your location). These options guarantee that, as long as the items you’re ordering are in stock, the order will be prioritized in our system and arrive by the end of the following business day (Next Day), or the end of the second business day (Second Day).

D&M Housing Trading, LLC will only accept a returned product and provide a full refund or credit or exchange if there is a manufacturing defect in your product within 14 days of receiving the product. D&M Housing Trading is only responsible for damages that were caused during the manufacturing process. Unfortunately we cannot refund shipping and handling fees and the customer is responsible for re-shipping fees. Please note, custom orders are non-refundable as they are made specifically for you. Please make all Returns to address below *only after you have been given return instructions through email. Thank You!

After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions. Our in-store pickup hours are 9 am to 4 pm on Monday to Friday. Please have your order confirmation email with you when you come.

D&M Restaurant Supply 11325 Nations Ford Rd, Suite L & M Pineville, NC 28134 Phone: 704.503.9313 Hours of Operation: Mon - Fri: 8:30am - 5pm Sat: 9am - 2pm

Mon - Fri: 8:30am - 5pm Sat: 9am - 2pm